Privacy Policy

Last updated: 15 September 2026

Australian Certified Winches (“we”, “us” or “our”) designs, manufactures, tests and services industrial winches from our workshop at 2/14 Freight Street, Yatala QLD 4207. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website and in the course of doing business with you, why we collect it, and how you can contact us about it.

What we collect

We only collect the information we need to respond to you and deliver our work. Depending on how you deal with us, that may include:

  • Your name, company, position, email address and phone number when you use our enquiry form, email us or call us.
  • Details of the winch, application or project you ask us about, including load requirements, site conditions and drawings you choose to share.
  • Business and billing details when you engage us, such as a purchase order, delivery address and ABN.
  • Technical information sent automatically by your browser when you visit this site, such as your IP address, device type, pages viewed and the site that referred you.

We do not ask for, and would prefer you did not send us, sensitive information such as health or financial account details.

How we use it

We use personal information to answer your enquiry, prepare quotations and engineering proposals, manufacture and deliver equipment, arrange load testing and certification, provide after-sales service, issue invoices and meet our legal and record-keeping obligations. We may also use your contact details to send you information about our products and services that we believe is relevant to your business. You can opt out of that at any time by replying to the message or contacting us using the details below.

Who we share it with

We do not sell or rent personal information. We share it only where it is needed to do the job, for example with:

  • Freight and logistics companies delivering your equipment.
  • Certification bodies, independent inspectors or engineers involved in verifying your winch.
  • Service providers that host this website, process our email, store our files or help us analyse how the site is used.
  • Professional advisers such as accountants and lawyers, and government bodies where the law requires it.

Some of these providers store data on servers located outside Australia. Where that happens we take reasonable steps to ensure the information is protected to a standard consistent with Australian law.

Cookies and analytics

This website uses cookies and similar technologies to keep it working properly, remember your preferences and understand which pages are useful to visitors. Analytics data is aggregated and does not identify you personally. You can block or delete cookies through your browser settings, although some parts of the site may not work as intended if you do.

Keeping your information secure

We store personal information in access-controlled business systems and take reasonable physical, technical and administrative steps to protect it from misuse, loss, unauthorised access or disclosure. We keep information only for as long as it is needed for the purpose it was collected or as required by law.

Access and correction

You can ask us at any time to see the personal information we hold about you, or to correct it if it is inaccurate or out of date. We will respond within a reasonable period and will not charge you for making the request.

Questions or complaints

If you have a question about this policy or believe we have not handled your information appropriately, please contact us first so we can put it right:

Australian Certified Winches
2/14 Freight Street, Yatala QLD 4207
Phone: 07 3133 5185
Email: [email protected]

If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time as our business or the law changes. The current version will always be published on this page with the date it was last updated.

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